Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are typically processed within 24–48 hours and delivered within 6–12 business days, depending on your location.

Do you provide tracking information?

Yes. Once your order ships, Velnora™ will send a tracking number to your email so you can monitor your package in real time.

Do you ship worldwide?

Yes, Velnora™ ships internationally. Delivery times may vary depending on the destination country and local customs procedures.

What payment methods do you accept?

We accept all major credit and debit cards, along with secure online payment methods supported by Shopify.

Can I cancel or change my order?

You may request changes or cancellations within 12 hours of placing your order. After this period, orders may already be in processing and cannot be modified.

Are your products high quality?

Yes. At Velnora™, we carefully select and source products designed to meet high standards of quality and customer satisfaction.

What if the product I receive is damaged or incorrect?

If your item arrives damaged or you receive the wrong product, please contact (your email address) within 48 hours of delivery, and we'll work quickly to resolve the issue.

Do you offer refunds?

Yes. Velnora™ offers refunds on eligible items if requested within 7–14 days of delivery, subject to product condition and our return policy.

How do I request a refund?

Simply email our support team with your order number and details about the issue. We'll guide you through the return and refund process.

How can I contact Velnora™?

For questions or support, please contact us at ShopVelnoraCo@gmail.com. We aim to respond to all inquiries within 24 hours.