Return & Refund Policy

At Velnora™, your satisfaction is important to us. If you're not completely satisfied with your purchase, please review our return and refund policy below.

Returns & Exchanges

To request a return or exchange, please contact us at [your email address] with your order number and the reason for your request. A receipt or proof of purchase, such as your order confirmation email, may be required.

Return Shipping

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as Velnora™ cannot guarantee receipt of returned items.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund request. If approved, your refund will be issued to your original payment method.

Late or Missing Refunds

Refunds typically take 3–5 business days to be processed by financial institutions. If you have not received your refund after this period, please contact us at [your email address], and we will gladly assist you.

Damaged or Defective Items

If your item arrives damaged or defective, please contact [your email address] within 48 hours of delivery. Requests submitted after this timeframe may not be accepted. We rely on carrier tracking and delivery confirmation when reviewing claims.

Questions & Feedback

We value your questions, concerns, and feedback. Please contact us at [your email address] with any inquiries. Your input helps us continually improve our products and customer experience.

Thank you for choosing Velnora™. We appreciate your trust and are committed to providing exceptional products and service.