Shipping Policy

Processing Time

We typically need 3–5 business days to process and prepare your order for shipment. During holidays, promotional periods, or unforeseen inventory delays, processing times may be extended.

Once an order has entered processing, we are unable to make changes, including modifications to the shipping address. Orders are processed and shipped on business days only. If your order contains multiple items, they may arrive in separate packages.

Tracking Information

All orders include a tracking number. Once your order has shipped, you will receive an email containing your tracking information.

Please allow a few days for carriers to update tracking details. If your tracking status has not changed after 5 business days, please contact us at [your email address] and we'll be happy to assist you.

Estimated Delivery Times

Shipping times vary depending on your location and do not include processing time.

• United States, Canada & Europe: 7–15 business days

• Australia & New Zealand: 7–20 business days

Please note that Velnora™ is not responsible for shipping delays caused by customs, severe weather, holidays, or carrier-related issues.

Lost, Stolen, or Damaged Packages

Velnora™ is not liable for lost, stolen, or damaged packages once they have been marked as delivered by the shipping carrier. If your package is lost or damaged in transit, please contact the carrier directly to file a claim.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Once an order has been processed, we are unable to make changes to the shipping address.

Questions & Feedback

We value your feedback and are committed to providing the best possible experience. If you have any questions, concerns, or suggestions, please contact us at [your email address]. Your feedback helps us continually improve our products and services.

Thank you for choosing Velnora™.